Don't Leave Bad Reviews If...

... the issue can be corrected.
Just wanted to share a recent experience I had with a game I downloaded from the Amazon App Store onto my Kindle Fire.
One of my favourite Facebook games is Monster Busters (I know, I should be working instead of playing games), so imagine my delight when I saw that it was available on the Amazon App Store. Off I went and downloaded it. Whilst downloading, I read the reviews that had already been posted, most of which were fairly negative, because of an issue with logging into Facebook. Still, I’ve read things like this before and not had problems with other apps, so I carried on with the download.
Unfortunately, the comments made were right. The game would not access Facebook, and it needed to in order to sync with my account.
However, rather than leave a negative comment, on what I was sure was a good game, just with a slight issue preventing me playing it, I contacted the makers of the game, PurpleKiwii, and reported the issue. After all, a negative comment can, and does, affect future sales (I know this is a free game, but it’s still not nice to have negative reviews on any of your projects).
The next day, I got a email back from PurpleKiwii, thanking me for my report and letting me know that the issue has now been fixed and available on the Store.
So, what I have to say is, please do not leave negative feedback straightaway if the issue you have is a bug or failing feature. It may be that something beyond control of the developers has changed (I’m not saying that it is the case in this instance, but it is a possibility). It is equally possible that something may work on the developers machine, but for some reason doesn’t work on others. Things DO slip through testing processes from time to time, it’s a way of (developers) life. It is much better to report an issue to the developer and get them to fix it, rather than do without the product all together and leave a review that could impact on the developers future sales.
Anyway, that’s all I have to say, and thank you PurpleKiwii, 10/10 for customer service, but you have now halved MY productivity as I do ‘just one more level’.